Zone Manager (Snow Account Manager)
Department: Call Center
Status: Full-time
Location: Nuevo Leon - Hybrid
Reports to: Call Center Manager
Supervises: N/A
Effective Date: 9/09/2024
Position Summary: The Snow Account Manager will contact snow and ice professionals to negotiate contracts for snow and ice removal services. The Snow Account Manager will manage client and subcontractor contract operations. These positions are based on 24/7 coverage; therefore, Snow Account Managers will be required to work a varied shift, including some weekends, which will be up to 3 different shifts per day, you will be notified which shift you are assigned to upon hir the position will be based on a 40-hour work week. This role will be supporting operations throughout the United States, that may require individual to work in different time zones.
Essential Duties and Responsibilities include the following, but are not limited to:
- Manage customer and subcontractor communication
- Procure subcontractor for unassigned projects
- Measure sites when and if needed for sales
- Customer and subcontractor contract management
- Manage Subcontractor company compliance
- Manage Subcontractor service compliance
- Manage service schedules
- Generate work orders
- Manage third party service reporting systems
- Manage time sheets and customer invoicing in CRM
- Service reporting timesheet approval and customer invoicing
- AP coding
Qualifications including Knowledge, Skills and Abilities:
- Proficient in 365 Microsoft Office/Google Workspace specifically Gmail, Excel/Google Sheets & Word/Google Docs.
- Client relationship skills.
- Organizational skills, including attention to detail and accuracy.
- Must be dedicated to the highest quality and customer satisfaction.
- Excellent written and oral communication skills.
- Ability to operate independently, under pressure, to perform multiple concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness
- High level of commitment to customer service and teamwork.
- Telephone skills and excellent verbal communication skills.
- Must be willing to work both independently and in a team atmosphere.
Education and Experience:
- Bachelor's degree in Business Administration, or related field preferred, but not required
- Minimum of 3 or more years of Account Management or in a customer service-related position.
Language Skills:
Bilingual Spanish preferred.
Technology and Work Home set up:
Essential Requirements for Home Office Position
- High-Speed and stable Internet: A reliable internet connection with a minimum download and upload speed of 50 Mbps.
- Stable Power Supply: A consistent and uninterrupted power source, preferably with backup power.
- Dedicated Workspace: A quiet, distraction-free home office environment that provides adequate space for work tasks.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.? While performing the duties of this job, the employee is regularly required to sit, talk and hear.?
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.? The noise level in the work environment is usually moderate.
Tipo de puesto: Tiempo completo
Sueldo: $18,000.00 - $20,000.00 al mes
Beneficios:
- Programa de referidos
Tipo de jornada:
- Fines de semana
- Incluye fines de semana
- Nocturno
- Turno de 8 horas
- Turno matutino
- Turno mixto
- Turno vespertino
Pregunta(s) de postulación:
- Did you read the Job description very well?
Experiência:
- Call center agent: 2 años (Obligatorio)
Idioma:
- Advanced English (Obligatorio)
Lugar de trabajo: Empleo presencial
