.Zone Manager (Snow Account Manager)Department: Call CenterStatus: Full-timeLocation: Nuevo Leon - HybridReports to: Call Center ManagerSupervises: N/AEffective Date: 9/09/2024Position Summary: The Snow Account Manager will contact snow and ice professionals to negotiate contracts for snow and ice removal services. The Snow Account Manager will manage client and subcontractor contract operations. These positions are based on 24/7 coverage; therefore, Snow AccountManagers will be required to work a varied shift, including some weekends, which will be up to 3 different shifts per day, you will be notified which shift you are assigned to upon hir the position will be based on a 40-hour work week. This role will be supporting operations throughout the United States, that may require individual to work in different time zones.Essential Duties and Responsibilities include the following, but are not limited to:- Manage customer and subcontractor communication- Procure subcontractor for unassigned projects- Measure sites when and if needed for sales- Customer and subcontractor contract management- Manage Subcontractor company compliance- Manage Subcontractor service compliance- Manage service schedules- Generate work orders- Manage third party service reporting systems- Manage time sheets and customer invoicing in CRM- Service reporting timesheet approval and customer invoicing- AP codingQualifications including Knowledge, Skills and Abilities:- Proficient in 365 Microsoft Office/Google Workspace specifically Gmail, Excel/Google Sheets & Word/Google Docs.- Client relationship skills.- Organizational skills, including attention to detail and accuracy.- Must be dedicated to the highest quality and customer satisfaction.- Excellent written and oral communication skills.- Ability to operate independently, under pressure, to perform multiple concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness- High level of commitment to customer service and teamwork.- Telephone skills and excellent verbal communication skills.- Must be willing to work both independently and in a team atmosphere.Education and Experience:- Bachelor's degree in Business Administration, or related field preferred, but not required- Minimum of 3 or more years of Account Management or in a customer service-related position.Language Skills:Bilingual Spanish preferred.Technology and Work Home set up:Essential Requirements for Home Office Position- High-Speed and stable Internet: A reliable internet connection with a minimum download and upload speed of 50 Mbps.- Stable Power Supply: A consistent and uninterrupted power source, preferably with backup power.- Dedicated Workspace: A quiet, distraction-free home office environment that provides adequate space for work tasks
