$14,100 Monthly Salary - Call Center Reps Needed!

**About Us**

**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies.
Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
**

**Position Overview**:
As a Customer Service Representative, you will be addressing a variety of customer inquiries in a personalized, friendly, and informative manner, providing an exceptional customer experience.
**Primary Responsibilities**:

- Answering simple customer questions about their services
- Follow customer service guides / guidelines to resolve problems with the service
- Guide customers to the online knowledge base / share articles for self-help
- Understand when to escalate and collect necessary information (serial numbers etc.)
for follow-up
- Provide friendly and courteous services at all times (Use empathy and reassurance model)

**Qualifications**:

- Fluent in English (spoken and written)
- Excellent written and oral communication skills
- Full-time availability
- Computer Skills

Pay: $14,100.00 per month