.You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.Join Team Amex and let's lead the way together.Our Client On-Boarding Services teams develop and deliver innovative, compelling, and award-winning solutions that provide small and medium-sized businesses with greater visibility and control of their spend. We're now looking for a talented and driven Implementation Specialist to join this high-profile, successful team.The Central On-Boarding Team is based in Mexico City and the role of Implementation Specialist is an exciting opportunity for a self-motivated, results-driven individual who enjoys being part of a team, managing partners, and building relationships. The role is critical to the success of the Mexican and US Sales Teams as you are responsible for ensuring a smooth and seamless end-to-end implementation, thus driving billings and growth for the business by creating ease for our clients to use and manage their card programs.The successful candidate will be responsible for the implementation of new corporate clients and driving a deep and valued relationship before passing the account to the account management teams.The successful applicant would be responsible for the end-to-end implementations of new Corporate Accounts (Card and Business Travel Accounts) for Mexico and the US.The role would include, but not be limited to:Capturing the application form over the phone with the client's key contact and ensuring that the correct documentation is requested (AML / KYC).Processing the underwriting request, company account setup, the card member application process, @Work, Billing Support Files, payment methods, and other in-scope requirements.Providing premium and dedicated customer service to our new commercial clients throughout the implementation and enrollment process.Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly.Working with the Business Development Manager to achieve a successful implementation and handover to the Account Management Team
