.You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most outstanding colleagues is paramount. As the face of the company, you can build positive interactions with our customers every day–from curating tailored travel or lifestyle experience to helping them with their everyday needs. Thus, you can grow your skills through industry-leading training and ongoing mentor, all while learning what it means to continually set standards for outstanding, customer-first service. Find your place in service on #TeamAmex.This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair forexceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here's your chance to become a highly skilled Travel Consultant. Here's just some of what you could be doing every day.How will you make an impact in this role?Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.Delight our Premium Card Members in the United States with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.Understand our customer needs through consultation to deliver an innovative and extraordinary interaction.Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements.Communicate new and existing product offerings and value propositions relevant to the Card Member.Always put the Card Member's experience at the forefront of everything you do, reinforcing the Membership First approach, delivering excellent service and outcomes that are core to the American Express brand
