OverviewWe are a global leader in advanced accessories and essential chemicals, manufacturing products across North America, Europe, and Asia. Our expertise lies in producing intermediate chemicals and high-performance polymers for diverse industries. OPEX Specialists are pivotal in Customer Service, acting as process owners and system experts for critical platforms like SAP and eSystems. They specialize in driving continuous improvement by optimizing processes and resolving complex issues to enhance operational efficiency within the Customer Experience organization.ResponsibilitiesRegional Process Ownership: Act as the regional expert and owner for customer service processes, ensuring alignment with global standards. Collaborate with CX, Supply Chain, and Commercial teams to maintain business rule alignment and compliance.System Management and Support: Manage SAP, SAP interfaces, and Order Cockpit 2.0 as a key user, overseeing system maintenance and troubleshooting. Lead efforts in resolving process and system issues to ensure smooth customer service operations.Process and System Improvement: Drive continuous improvement initiatives, focusing on automating order entry processes and enhancing efficiency. Partner with IT to translate business needs into technical solutions, supporting day-to-day operations.Knowledge Management and Training: Regularly review and update process documentation to preserve institutional knowledge. Develop training materials and conduct sessions as part of the "Train the Trainer" concept to empower team members.QualificationsProficiency in SAP, SAP interfaces, and logistics tools (TMS, INTRA), along with advanced process thinking and documentation capabilities.Proactive problem-solving skills to analyze and resolve complex issues.Strong teamwork and collaboration abilities, fostering a supportive team environment.Change management expertise to facilitate the adoption of new processes and technologies among users.Bachelor's Degree.Deep OTC Knowledge (Over 5 years of experience).SAP Expertise.Process Thinking.Problem-Solving Ability.#J-18808-Ljbffr