Advanced Technical Support Engineer Sensing And

***:All incoming request will be managing using Customer relation management (CRM) systems in order to enter and process customer responses.**SPECIFIC RESPONSABILITIES**:- Create knowledge articles, sample programs, tutorial videos or others tools.- Active collaboration to understand customer needs and share this information to Supervisor level in order to create new services.- Participation in selected projects to develop new tools and train other Technical support members.- Represent Omron in a professional, ethical, and socially responsible manner.- Represents the Omron Guiding Principles through personal and business interactions with employees, distributors, and colleagues.**ORGANIZATIONAL COMPONENTS**:**Manager**: Karla Schiavoni**Staff**: None**Peers**: Technical Support Specialist USA, Mexico and Canada.**EDUCATION, EXPERIENCE, COMPETENCIES & QUALIFICATIONS REQUIRED**:- **Education**: Engineer degree (Electronic, Industrial Robotics, Mechatronics, Industrial and Mechanical)- Experience 3+ years. Industrial components (temperature controls, timers, counters), Sensing products and/or Vision Systems with Configuration, Setup, Calibration and programming.- **Bilingual Spanish and English are required.**:- Suitable experience using a CRM or Phone systems (Sales Force, Cisco, Five9, Avaya or others)**Behavioral Profile**:- Customer service mindset- Strong relationship builder and a strong personal desire to win.- Ability to multi-task and work cross-functionally.- Great organization skills.- Team player mentality but able to work independently as required.- Strong interpersonal, listening, questioning, and communication skills.**Travel Requirements**:80/20 Office/TravelVISA and Passport eligibility for business travel to USA/CAN/MEX