Suggest and implement strategic after sales initiatives in accordance with Group AS Strategy ensuring profitability and customer satisfaction of AS business.
Identify new business opportunities, best practices and tools and share them at Corporate Level.ResponsibilitiesIs accountable for AS Country P&LImplement the Group strategy guidelines, best practices and tools set by AS CorporatePrepare and propose the "strategic initiatives package" including a high level plan for the next 3 years (BP) and detailed business & financial plan for next year (Budget) in collaboration with Country Manager; implement the approved onesCollect customer needs, identify and submit requirements for new opportunity business (e.G.
: tools, resources) to AS Corporate in collaboration with Country ManagerEnsure the interaction of After Sales Team with Consumers, Customers, Marketing, Sales, Quality, and SuppliersMonitor and report of all After Sales KPIs (financials, efficiency, SLA) and ensure compliance with the Health & Safety standards at local levelManage all local service suppliers (Technicians, Call Center, etc.)
agreements monitoring quality, costs, and service levelsIs accountable for customer service delivery and compliance with contract specifications and internal policies and proceduresCreate direct relationships with major customers, dealing for main contracts and managing main claimsManage AS Country Organization, providing the adequate training and coaching in order to enable local team's growthQualificationsProfessional experience in the role or similar: 5 yearsManagement experience: preferably in multinational context, with similar dimensions, managing similar activitiesHighest Education Level*: LAE, Industrial Engineer, Mechanical EngineerJob InfoJob Identification 1101Job Category: After SalesPosting Date: 19/12/2024, 21:08Degree Level: Bachelor's degree or equivalent tertiary education level#J-18808-Ljbffr