.The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.Responsibilities:Design and analyze moderately complex reports to satisfy management requirementsWrite specifications for new report programs, spreadsheets and other devices to produce reportsDevelop and prepare reports and records relating to a particular projectProvide basic assistance within a specific section of the company's customer service functionDevelop and maintain working knowledge of industry practices and standardsRecommend appropriate actions to resolve identified problems, as neededApply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policiesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:0-2 years of experience in a related roleBasic level of experience in a related role (combination of education/experience)Ability to exchange information in a clear and concise wayEffective verbal and written communication skillsDemonstrated ability to remain unbiased in a diverse working environmentEducation:Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Principales funciones:Análisis de bases de datos para determinar el correcto desempeño de carteras acorde a sus característicasMedición de indicadores de desempeñoSe requiere:Licenciatura deseable en Economía o en áreas Económico AdministrativasExperiencia deseable en áreas contables, administración de portafolios y manejo de bases de datos, mínimo 2 añosInglés nivel medio avanzado, leído, hablado y escritoManejo de excel intermedio-avanzado (deseable programación)Job Family Group: Customer ServiceJob Family: ServiceTime Type: Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi