.**Job Details****Operations Analysts - RPA **perform all operational processes and procedures, ensuring that all IT services and infrastructure meet operational targets.**What will you do?****Incident Management, Problem Management**:- Identify resolutions for recurring incidents and problems that minimize downtime to impacted IT services- Ensure incidents are resolved in a timely manner and the resolution adheres to the predefined SLAs- Ensure all incidents and problems are recorded in a central repository or knowledge base- Drive proactive and reactive problem management with the problem management team- Perform periodic reviews and define problem control and incident management procedures- Coordinate and monitor incident and problem resolution for vendor-managed products- Conduct Post-Implementation Reviews (PIR) to drive continuous improvement**Technical Change Management**:- Enforce standardized methods for building, testing, and implementing changes that meet service levels- Partner with the business and IT to confirm change requests align with business requirements- Maintain records of changes and ensure authorized changes are prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner- Identify critical changes that need to be referred to the Change Advisory Board for guidance on assessment, prioritization, and scheduling**Other key responsibilities**:Advise clients on a variety of business process services that help identify, assess, manage and measure the organization's capabilities. Team with client technology professionals, and/or third-party strategic alliances to provide implementation of technology solutions. Participate in engagement management, engagement execution and reporting, and client relationship building and management.We are looking to expand our Practice area to include a team of people with experience in RPA (Robotic Process Automation).This team will work together to help implement such **_Automation tools as UiPath, Blue Prism, Microsoft Power Apps, Microsoft Power Automate _**.You will develop and document **RPA configuration **best practices, configure new **RPA processes **and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.This position requires an understanding of existing processes and implementing change requirements as part of a structured change control process as well as problem solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required.Automation Operations team is part of the global Enterprise Automation CoE team within Corporate IT. Reporting to the Automation Operations Team Lead you will troubleshoot bug fixes and deliver change requests within automated solutions in JCI