.Job Description:ABOUT THIS ROLE:As an Analyst Infrastructure, you will participate as a member of an IT technical team.
You will perform basic analysis of functional or service requirements using a fundamental understanding of IT business processes or problems.
Your role involves implementing end-user or enterprise infrastructure or application services prepared by more senior engineers.You will apply technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity.
Additionally, you will resolve technical issues of moderate complexity within a given technical area.WHAT WILL YOU DO?Provide solutions to prevent problems from occurring in your area of responsibility, including patch management.
Review, implement, and verify changes/solutions of medium complexity and risk.
Ensure configuration management database entries are complete and accurate.Provide on-site field support to customers and their suppliers, including installation, servicing, and repairing systems and equipment.Troubleshoot known and unknown hardware issues related to corporate-issued desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories.Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, and other corporate deployed desktop applications.Troubleshoot Microsoft patches, corporate software deployments, and group policies.Build and reimage corporate-issued PCs, including performing any necessary upgrades required to solve end-user productivity issues.
Hardware replacement will occur after diagnostics are run to confirm hardware repair, replacement, or upgrade.Troubleshoot LAN/WAN issues impacting employee productivity on their computers, demonstrating an understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.Perform IMACD activities within SLAs - PC and peripheral add, move, change.Provide excellent verbal and written communication to end-users regarding their productivity issues, ensuring communication is also provided to IT in English (Mandatory).Document solutions and incident resolution case notes in English in assigned reporting systems.Audit, maintain, and manage the devices asset management systems.Have a strong understanding and support of shipping & receiving, inventory, and warehousing practices.Assist in loading and unloading shipments.Experience in procurement, inventory, and asset management of IT equipment, as well as managing the IT life cycle.WHO ARE YOU?Bachelor's degree in Management Information Systems, Computer Science, or equivalent experience with a minimum of 3 years of related experience, or a Master's degree with up to two years of experience.Knowledge and Skills:Good verbal and written communication skills.
Experience with infrastructure environments (e.G