.Application Support Analyst - Customer ServiceThis role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering.You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise.Manage ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as .NET, Postgres, Oracle, SQL Server, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.About the RoleIn this opportunity as Application Support Analyst - Customer Service, you will:Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.Partner with application development teams to deliver operational readiness for new applications and features.Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting / exceeding SLAs.Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.Responsible for monitoring and analyzing business operational and technical key metrics.Effectively articulate complex problems, concepts, and solutions to varied audiences.Participate in complex initiatives such as large-scale upgrades.Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.Ensure documentation, processes, and procedures are updated regularly.Participate in a continuous learning culture and a curiosity about emerging technologies.About YouYou're a fit for the role of Application Support Analyst - Customer Service if your background includes:Experience in supporting applications built on modern application architecture and cloud infrastructure, .NET, Postgres, Oracle, SQL Server, Javascript frameworks and Libraries, HTML / CSS / JS, Node.Js, TypeScript, jQuery, Docker, AWS / Azure.2 to 3 years of experience as an Application Support Analyst.What's in it For You?You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
