.Application Support Analyst (PowerApps, Power Automate, PowerBI and SharePoint)WPP is the creative transformation company.
We use the power of creativity to build better futures for our people, planet, clients, and communities.Why we're hiring:At WPP, technology is at the heart of everything we do, and it is WPP IT's mission to enable everyone to collaborate, create and thrive.
WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP's petabytes of data.The GroupM IT team in WPP IT are the technology solutions partner for the GroupM group of agencies and are accountable for co-ordinating and assuring end-to-end change delivery, managing the GroupM IT technology life-cycle and innovation pipeline.This role will work as part of the Local Systems Team for North America.
It will be responsible for performing business facing and technical support activities in NA primarily for media and investment apps to implement, test, support and maintain applications within the program.What you'll be doing:Analysis & ImplementationDevelop a thorough understanding of user demands, usability and functional issues in your region.
Consolidate and prioritize issues, relaying new requirements or change requests to the project team.Work with project teams throughout the implementation process of new sites, applications, or dashboards; advise on best practices, create support guide documents, client guidelines, provide training and regular follow-ups.Use and leverage PowerApps, PowerBI, Power Automate, SharePoint Online and other related Office 365 services to build and support business solutions.Help Project teams define, build/configure all our products to high standards.Support, Maintenance & TrainingBecome an expert end user of the applications within the programme, including media and investment applications and apps built using PowerApps, Power Automate, PowerBI and SharePoint Online.Provide excellent client service to the user base in your region, actively working to provide solutions to business challenges.Attempt to analyse the cause of all problems and either provide the End Users with a solution, workaround, or escalate the issue to global support.Conduct basic and advanced hands-on training sessions for end users and be the primary point of contact in the region; providing daily support, troubleshooting, configuration, installation and Super User training for Client Reporting Applications.Testing & DocumentationActively participate in the evaluation and testing of new releases.
Also work to engage and guide business users to test new releases of applications within the program.Provide support for new releases and communicate new release information to the user base, providing training and end user documentation on new features