.Who are we?Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting-led, integrated suite of enterprise-grade software products, services, and solutions.The Role:Onsite in Mexico DFContract Role - Full TimeWe're looking for an Application Support Engineer to help us support all our application products to keep availability, follow observability procedures, escalate findings to the Development team, and solve problems diving into the code and tools used (Ruby, Jboss, containers, Cloudwatch, Grafana). This engineer will also use agile practices, including cross-functional collaboration with infrastructure and QA teams, fast iteration cycles, continuous integration, continuous delivery, and writing well-tested code. This position is based in Mexico, with the possibility to attend meetings and work at client's offices occasionally.What you'll do?Develops, builds, maintains, and tests assigned technologies, including associated software and hardware.Resolves problems of moderate scope as they arise, and provides high-level technical assistance to development programmers and customers to ensure proper performance.Assists in implementation, supports configuration, and ensures standards, processes, and procedures are in place.Supports compliance posture which includes escalating potential concerns and implementing both risk mitigation plans and control functions.Drafts and reviews status reports and performs implementation and troubleshooting activities, updating project plans as required.Supports business and process improvement initiatives, proactively sharing ideas that may impact team performance.May manage smaller projects/initiatives as an experienced individual contributor with specialized knowledge within the assigned discipline.Support, implement, and manage performance monitoring for our applications.Consult with product and engineering on the operational requirements of software solutions.Performs implementations to optimize platform performance, efficiency, and capacity.May guide others on implementation and troubleshooting activities.Requests proper authorizations to approve any manual transactions.Verifies operations and balances, confirming if any transactions need to be recorded in the Business Core.RequirementsDemonstrated initiative in building relationships with colleagues from multiple areas (QA, DevOps, Governance, Support, Operations).3+ years of relevant exposure to the development of design, technology, and process standards.3+ years exposure to working with teams that span multiple geographies and time zones.3+ years Experience in Ruby.2+ years of experience with AWS services.Experience with Cloudwatch and Grafana tools
