Mexico City, Mexico**Key Responsibilities**:- **Bug Management**: Review and analyze bug reports submitted through JIRA and ServiceNow.
Assess the validity of reported issues and prioritize them based on impact and urgency.- **Troubleshooting & Fixing**: Replicate reported issues to understand the root cause, troubleshoot solutions, and implement fixes or enhancements as needed.- **Collaboration**: Work directly with the development team to communicate findings, provide updates, and ensure alignment on bug resolutions and improvements.- **Documentation**: Maintain accurate and detailed documentation of bug reports, fixes, and enhancements.
Contribute to building and updating knowledge bases using Confluence or similar tools.- **Application & Database Interaction**: Navigate and query databases using SQL, and work with data logs to support troubleshooting and resolution.
Experience with Oracle and DB2 is a plus.- **Tool Utilization**: Utilize tools such as GitLab for version control and Datadog for monitoring and logging to support bug tracking and resolution efforts.- **Knowledge Sharing**: Contribute to and maintain foundational libraries and orchestration knowledge using tools like Confluence, Ballerina, Kafka, or similar.
**Required Skills and Qualifications**:- **Programming Languages**: Proficiency in Java (required).
Python is a plus.- **Database Knowledge**: Strong skills in SQL.
Experience with Oracle and DB2 is beneficial.- **Tool Proficiency**: Experience with JIRA, ServiceNow, GitLab, and Datadog.
Familiarity with Confluence, Ballerina, Kafka, or similar tools is advantageous.- **Troubleshooting Skills**: Strong problem-solving abilities and a troubleshooting mindset.- **Time Zone Availability**: Willingness to work US Eastern Time (ET) or Central Time (CT) zones.- **Collaboration**: Proven ability to work collaboratively as an extension of the development team and build effective knowledge bases.