Descripción de la empresaJoin us at Accor, where life pulses with passion!?As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?You will join a caring environment and a team where you can be all you are.You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitalityis a work of heart,?Join us and become a Heartist®.Descripción del empleo Runs the food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.Ensures integration of departmental goals in game plansCreates an atmosphere in all food and beverage areas that meets or exceeds guest expectationsHires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operationControl the food and beverage operationsMonitor the food and beverage operations in line with the procedures determined by the F&B Director, communicate targets and ensure adoption of these targets.Communicate plans and decisions from the DOFB to subordinate employees, implement and ensure implementation of these decisions in the best manner.Manage all business and functions of the F&B Department.Ensures leadership staff is accountable on their operations.Manage operations to ensure the highest quality delivery of food and beverage products and serviceRequisitosEducation/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in the same position and experience in luxury high-end propertiesLanguage: Sufficient level of Spanish and English to communicate effectively with guests and employees.Skills: High level of Service, Guest experience and creativity Información adicionalCustomer Orientation: Strong commitment to customer satisfaction and the ability to create memorable experiences.Experience on service certifications: Forbes, LQA, AAA, etcProactivity: Ability to anticipate guest needs and take action to effectively meet them.Teamwork: Ability to collaborate and communicate effectively with diverse teams within the hotel.Flexibility: Adaptability to handle unforeseen situations and changes in business needs.Strong interpersonal and communication skills.Ability to handle and control complaints.
