Assoc Prof-Quality Assurance

Sutherland is seeking an attentive and analytical person to join us as a Quality Specialist. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!**Specialists in this role get to**:**Define Sutherland's reputation**: Oversee and manage performance and service quality to guarantee customer satisfaction.**Strengthen relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.**Keep management updated**: Relay important information in the form of timely and accurate reports.**Impact the bottom line**:Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.**Qualifications**:- QA experience- Ability to work in MS Office- Ability to work in a fast-paced environment- Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner