**Are you ready to make a BIG impact with TD SYNNEX?**In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.**- **Follows procedures and guidelines, including external vendors, to provide service to customers to fulfill end to end cycle service level agreements****- **Remote work, with possibility to work at the office 50%.**Essential Duties & Responsibilities Required****- **Provides the highest level of customer service at all times to internal and external customers. **(30%)****- **Follows department guidelines for methods of research and accuracy. **(10%)****- **Creates follow-ups with customers to provide the best customer experience; Interacts with associated internal department to resolve issues. **(20%)****- **Identifies issues that need escalation and passes on to the appropriate person. **(5%)****- **Performs additional duties as assigned. **(5%)****- **Maintains notes in appropriate systems.****- **Meets attendance and punctuality standards.**Qualifications, Required Knowledge Skills & Abilities and Working Conditions**:**The requirements listed below are representative of the knowledge, skill, and/or ability required. Able to**:**- **Be diplomatic when handling calls/correspondence for Management.****- **Build solid, effective working relationships with others.****- **Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.****- **Constructively work under stress and pressure when faced with high workloads and deadlines.****- **Respond to incoming calls and greet the public in a friendly and courteous manner.****- **Provide courteous, timely service when addressing customer questions and concerns.****- **Adjust readily to change and adapt as needed.****- **Avoid win/loss situations and ensure productive resolutions of conflict.****- **Work independently with minimum supervision.****- **Possesses strong multi-cultural interpersonal skills.****- **Display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.****- **Execute instructions and to request clarification when needed.****- **Express ideas clearly and convey necessary information.****- **Stationary for long extended periods.****- **Be attentive and foster two-way conversation.****- **Use common office equipment. Able to perform basic mathematical calculations.****- **Quickly learn new systems and technology.****- **Able to maintain confidentiality of sensitive information.**Required Educational:**High School/G.E.D.**Previous Experience (Years & Type)**:**A minimum 6 month experience in a Customer Service role.****A minimum of 35 wpm typing skills.