Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
ResponsibilitiesEstablish and manage relationships with internal/external clients and with independent external agencies (tag agents, dealers) to facilitate title and/or registration vehicle transaction processing.Identify requests requiring specialized knowledge or escalation; leverage subject matter experts to quickly and efficiently resolve inquiries. Provide escalation assistance for FPS Partners and act as a secondary contact for customers.Become a subject matter expert in assigned states for all titling & registration functions.Effectively manage state portfolio for all types of units required; provide analysis and recommendations in support of the titling process. Ability to acquire/retain information related to different state requirements.Follow-up to ensure transactions are completed accurately and timely.Resolve issues that arise through the Sales Force tasking tool or email accurately based on urgency and priority.Partner with other Operations and Client Business units to ensure the proper guidance, education, or updates for the title & registration of units during the title & registration process.Assist other team members as needed with their assigned work to ensure departmental goals and objectives are achieved by monitoring title quest queue based on assigned region and leveraging capacity where needed to assist in team goals.Provide support, where applicable, to the FPS Partner around client initiatives, challenges, and objectives.Facilitate the maintenance of a title through the life of the vehicle which may include: processing, buy lease backs, ownership transfers, title corrections, duplicate titles, lease assumption, corporate name changes, and transaction follow-up. Follow Title Management Processing procedures when processing each type of transaction. This may also include title management projects where multiple units for one client are in need of processing and collaboration of employee and project team will be necessary to accomplish goals.Education and ExperienceHigh School Diploma, 2- or 4-year degree preferred.Or 2-3 years of professional experience in an office environment.1-3 years' experience in a customer service professional role.Automotive industry experience highly desired.Knowledge and CompetenciesMS Office – proficient in the following:Excel – ability to add data to cells, use SUM function, sort data.Word – ability to create documents.Excellent written and oral communication skills.Ability to manage time and prioritize multiple tasks to effectively and efficiently serve clients.Ability to focus on details.Strong work ethic.Comfortable working in a fast-paced organization, able to shift to different priorities.Ability to work independently and function within a team environment.Demonstrates initiative and problem-solving ability.Critical thinking – ability to think through logical process flow and identify opportunities for improvement.Ability to come to the office and perform work on regularly scheduled days/hours.What's in it for You• A culture of innovation, empowerment, decision-making, and accountability.
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).
Candidates must be willing to comply with a pre-employment background check.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to ****** or call 55 5018 7100. About UsElement Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.
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