.To support our ambitious growth in North America, we are now looking to fill the exciting role of Associate Quality in our new Monterrey, Mexico office!Your Tasks - Paint the world green- Assess, investigate, and process Salesforce Quality Cases from each different incoming data-stream of the company in real time- Identify and verify legitimate issues as well as make and implement recommendations based on the information they receive from these inputs- Coordinate with entire Operations team, Business Development team, and the Emergency Manager, in order to solve quality issues in an accurate and timely manner- Responsible for managing and generating weekly/monthly reports based on already established templates- Be able to implement your own ideas for creative problem solving, not only in developing new reports and metric tracking systems but also in your day to day tracking and solving of quality-related issues- Required to maintain compliance with administrative policies and procedures, safety rules, environmental policies and government regulations at all timesYour Profile - Ready to hop on board- At least two (2) years' professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality- Must be fluent in English. Fluency in other languages such as Spanish, Cantonese and/or Mandarin a huge plus (please submit resume in English)- Previous call center/dispatching experience desired (Preferably in a fields of transportation, security, or other emergency response)- Ability to listen effectively and understand driver/bus partner/passenger needs in order to provide creative solutions- Flexibility and ability to work nontraditional hours (our operation is 24/7)- Passion for public transportation and strong interest in the bus market- Ability to work independently with little supervision to make critical decisions in the interest of safety and customer serviceOur Perks - More than just a job- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.- Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.- We're not only green in color. We're building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.We recognize that everyone carries a unique set of valuable skills and experiences
