Descripción general/Visão geral:
Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place.
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth.
We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change.
Satisfying?
Yes.
Exciting?
Absolutely!
Responsabilidades/**Responsabilidades**:
Develops, coordinates and maintains relationships for designated customer accounts.
Manages the customer relationship by coordinating customer leads as well as all customerservice processes for customer accounts.
Assists in creating escalation criteria for customerservice positions.
Monitors customer feedback, usage pattern and transaction data.
Leads a team of customer service staff.
- Negotiates the resolution of sensitive administrative or review issues for designated customer accounts.
Acts as escalation desk for complex customer issues.
- Using the Customer Relationship Management System (CRM), manages customer leads such as classifying and segmenting the customer, entering new customer information into database, etc.
and manages customer opportunities such as new sales, determining if lead should be pursued, etc.
- Determines the scope of project for the customer, including identifying related crosssell
Calificaciones/Qualificações:
- Higher Secondary Education (High school diploma) or equivalent
- University degreepreferred plus three years of experience in a customer service and/or accountdevelopment role.
Strong English and Spanish Skills.
- Other languages such as Brazilian Protuguese a plus.
- Demonstrated ability to respond appropriately to customer needs.
- Demonstrated ability to successfully multi-task.
- Demonstrated ability to work effectively with a diverse team.