Responsibilities:
• Support the Flat or Long Products sales team within the U.S. and/or Canada selling markets.
• Analyzes purchase orders from customers for entry into SAP.
• Communicate with mill contacts by responding to requests and ensuring overall customer satisfaction.
• Work closely with the technical rep to ensure technical specs of orders are entered accurately with the producing mill.
• Responsible for inquiry creation for new items as instructed by the technical rep.
• Follow orders through to delivery at U.S. and/or Canadian ports for customer pick-up of ordered material. Send regular status updates and order confirmations to customers.
• Follow and track production delays and make sure customer priorities are considered and corrective actions are implemented.
• Coordinate shipping with the logistics team, the mills, and at Antwerp to ensure timely delivery and customer satisfaction.
• Gather and forward proper shipping documentation to the logistics team for vessel entries within the U.S. and Canada.
• Responsible for ensuring that customers receive invoices for shipments no more than 5 days after vessel arrives.
• When applicable (for indexed contracts), update order prices prior to shipment in agreement with Sales Manager instructions.
• Enter and complete technical and commercial claims as instructed by management and the technical rep.
• Support the technical rep, CSR Manager and the Sales Manager with the S232 exclusion program.
• Other duties and projects as assigned.
Profile:
• Bachelor's degree
• Minimum 3+ years customer service experience preferred
• SAP or ERP system experience
• Steel industry experience a plus
• Proficient in Microsoft Office software, especially Excel
• Strong ability to multitask and meet deadlines while still servicing the customers effectively
• Ability to work independently
• Good written and verbal communication skills
Team: Reporting line: CSR - Flat Product.
Location of your colleagues: Mexico, Queretaro.