**Backup administrator**
- KEY RESPONSIBILITIES AND ACCOUNTABILITIES_
- Perform daily monitoring and management of the backup environment.
- Perform problem management and incident correlation on re-occurring issues.
- Create and update documentation for backup environments.
- Be an escalation point on all backup issues.
- Access to high class technologies
- Provide 24x7 IT operations support in a team on a rotation and on-call basis.
- Perform change management and incident management for backup and archiving infrastructure.
- Technical Skills_
- Experience of 5 to 8 years.
- Backup administration skills on Veeam, Veritas Netbackup, HP StoreOnce backup
solutions.
- Ability to understand the architectural complexities, implement and provide
recommendations to improve, standardize and stabilize the environment.
- Excellent troubleshooting skills
- Diagnosis and Investigation of incidents
- Participate at MIM (Major Incidents)
- Coordination if multiple teams are involved during investigation and service restoration
support teams)
- Regular case/ticket updates (in agreed intervals)
- Communications with the customer during the Incident Management process
- Escalation (Technical and Management) to Service Measures
- Resolution & Service Recovery to Service Measures, including organising (equipment)
faulty parts replacement
- Closure to Service Measures
- Excellent customer focus.
Education and specific Training
- Bachelor's degree preferred or equivalent experience.
- 10+ years related experience including at least 3 years of experience in project management and a minimum of 3-5 years' experience with backup and restore platforms
- Backup and restore certification in any backup platform.
- Strong self-management, prioritization, organization, presentation, and facilitation skills. Demonstrated ability to effectively manage multiple tasks, competing priorities, and prepare detailed status reports for all work performed.
- This position requires proactive, effective communication skills, and the ability to work
collaboratively with both internal and external parties, cross-functional business partners, team members, and leadership across the organization.
- Moderate to advanced knowledge of Microsoft Excel, Word, Visio, and PowerPoint.
- High ethical standards, integrity and professionalism
Tipo de puesto: Tiempo completo
Sueldo: $60,000.00 al mes
Horario:
- Turno de 8 horas
Pregunta(s) de postulación:
- Experiência administrando plataformas respaldos?
- ¿Has trabajado con Veeam Software, Commvault, Rubrik?
- Experiência trabajando con DBA?
Idioma:
- Inglés Profesional (Obligatorio)
Lugar de trabajo: Empleo presencial
