.Energy at the service of Mexico.ENGIE is a global energy player, resolutely committed to the energy transition and expert in 3 businesses: electricity, natural gas and energy services. ENGIE employs 155,000 people in more than 70 countries and achieved a turnover of around €70 billion in 2015.Created in July 2014 and empowered with administrative authority, Global Business Support (GBS) now has employees across multiple countries and entities. Global Business Support is made up of Finance - Procurement - Consulting - Real Estate, Human Resources, IT and Legal.Being the reference operator for ENGIE's support functions and the trusted partner of the Group's operating entities, that is the ambition of GLOBAL BUSINESS SUPPORT in its great development.PURPOSE OF THE POSITIONThis mission sheet describes the objectives and responsibilities associated with a Technical Support Level 1 on the Basware platform, on the SOUTHAM & NORAM time zone. Basware is a SaaS software solution, specialized in managing invoices and payment processes for businesses.The Technical Support Level 1 will be responsible for providing support and technical expertise during the RUN phase (after the implementation) of Basware at Engie NORAM & LATAM.Engie is working on the implementation of a Group solution for the digitization of incoming invoices, compliant with the requirements of the French Tax Administration for French entities and capable of responding to the local regulatory specificities of other Engie entities.This project is also part of a broad program to harmonize solutions (especially the ERP systems present in the Group) and improve work processes, called GET (Global Enterprise Transformation).In this context, Basware will be deployed in Peru on October 1st, 2024, and in Chile & Mexico in Q1 2026.The person who will occupy this position of Basware Technical Support Level 1 will therefore have to work on a demanding project governed by calendar constraints and closely monitored by stakeholders (Engie Financial Department & beneficiary entities).RESPONSIBILITIES AND JOB FUNCTIONSSupport to the key usersContribute to the training of the Key User to the Business process & the effective use of Basware platform.Validate the access demands in My Portal (the tool of incident tracking of Engie).Analyze & Answer to the blocking incidents and/or to the blocking service requests on Basware in MyPortal.NB : An incident is a bug, a service request is a demand for information, evolution etc.Provide ongoing technical support to resolve issues and answer questions.Contribute to the preparation & organization of the demands for new training to the Key User.Respect the SLA of the incidents and service requests.Support to the suppliersContribute to the assistance to the suppliers to help them connect to the Basware platform to send or register their invoices.General supportProvide technical expertise on the Basware platform
