The Batch management function will reinforce Itineris UK Support Team in which he/she will be responsible for supporting highly interactive, innovative applications for our standard UMAX solution, using the latest Microsoft technologies.
About us Rinf.tech is a technology consulting and software services company. Founded in 2006 in Romania, we have grown into a global organization with 600+ engineers and 8 Delivery Centers in Europe and North America (Romania, Bulgaria, Ukraine, Turkiye, and Mexico).
We offer custom software solutions and support for our worldwide partners through three main Business Units: Business Applications, R&D Embedded, Robotics, and Automotive.
At Rinf.tech, you'll come across friendly people and a genuine way of thinking. RINFers are eager to learn from each other, explore and reinvent the world of technology.
What you'll be working on You will be part of the Service Delivery Team. This team provides batch management, 2nd & 3rd line functional and technical support to our customers after their go live. The Team is responsible for Application Management, Support and Maintenance, and for the overall satisfaction of end users about the UMAX functionalities. This team, monitors the high availability of the functionalities, makes sure there are no disruptions in use, and guarantees high reachability for user help requests (incidents & bugs) and short lead times for functionality enhancements. The Team consists of Technical & Functional Support Consultants and Developers.
UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.
What you'll doProvide 24x7 Batch monitoring in Microsoft D365 F&O.Provide Operations batch handling support.Support test batch execution when required.Resolve batch issues and support QA/production batches in case of errors.Understand functionalities, impact of batch issues to the SLA.Monitor the automated (Failure / Warning / Success) messages generated by the batch tasks and take necessary actions as per the guidelines.Create incidents in case the issue is not resolved and work with functional & technical team to get it resolved within the SLA.Escalate the issue appropriately in case it does not get resolved within SLA. Initiating and participating in bridge calls for High Priority incidents.Support Ad-hoc requests like adding new batches, Canceling, Holding.Monitor proactively the performance of the batches and maintain the health of the batch runs.Contribute towards innovation and continuous improvement initiatives.What you offer usA bachelor degree in an IT related field.At least 1–2 years of hands-on experience in Batch monitoring in Microsoft AX 2012 or D365 Environment.Knowledge of a business application (ERP is an asset).Familiarity with Microsoft D365 monitoring tools and analytics.A strong interest in functional business processes.A strong customer focus, is quality driven and proactive.In-depth analytical and problem-solving skills.Eager to learn & a quick learner.Result-oriented and responsible (= takes ownership).A team player with a flexible attitude.Strong communication skills, speaks and writes fluently in English.Considered a plusA previous experience in a Service Delivery role is a plus.Knowledge of the Utility sector.What we offer youFlexible working environmentLearning budget and platformsWide variety of projects you could be part ofMedical subscriptionHR representative to guide you in your professional career developmentFlexible benefits platformBooksterOur recruitment processHR DiscussionTechnical interviewOfferMeet us! If you are still unsure, we are inviting you to come by anytime for a tour of our office without any commitment.
*All applications are strictly confidential. We will not disclose any private information without having your approval.
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