Company Description Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located on a 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.
Job Description Ensure that the bell desk is organized at all times.Keep the working area clean and tidy always.Ensure smooth and fast baggage handling for all arrival/departure guests.Maintain close relationships with reception/information/cashier as well as other departments.Attend all guest calls for Bell stand / Door Services related services.Delegate bell boys to pick up the baggage from guest rooms.For any guest requests, follow-up calls are to be made back to the guest to verify complete satisfaction.Check the inventory of items on loan and ensure all items are collected at the time of or before check-out.All baggage movements are tagged and recorded.Update luggage movement register and sign off daily.Distribute guest and other departments' letters and couriers properly and accurately.Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.Order required newspapers for the next day and monitor the delivery of newspapers to each occupied guest room.Help observe safety and security rules at all times.Alert the management of any unattended packages and strangers found on the premises.Check the daily arrival list for VVIPs or guests with functional needs.Prepare for group movements and ensure enough staffing is in place to handle groups.Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.Recognize all returning and VIP guests, and welcome them back.Assist the guest service team in escorting guests to and from their accommodations and orienting them with the property features, facilities, and in-room equipment.Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.Assist guests with their luggage and try to acknowledge them by name.Make deliveries to guest rooms as instructed.Store and retrieve luggage and other objects for guests.Be aware of daily hotel activities, group and VIP arrivals.Communicate special guest requests to the Assistant Front Office Manager/Manager on Duty.Ensure the lobby, bell closet, and work areas, as well as departmental equipment, are clean and presentable at all times.Assist the security team in scanning all guest luggage.Offer assistance to all guests at all times.Provide an efficient luggage storage, delivery, and collection service.Perform any other work as assigned by the management.Qualifications Minimum 1 year of relevant experienceKnowledge of hotel fire proceduresKnowledge of hotel security proceduresAdditional Information An opportunity to be with the world's preferred hospitality companyCaptivating and rewarding experience working alongside passionate professionalsRange of exclusive Heartist BenefitsDevelop your talent through learning programs by Academy Accor.
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