.Welcome! Please sign in or register with us. | My Account OptionsAt Percepta, we bring first-class service across each market we support. As a Fast Path Specialist working on site in Mexico City, you'll be a part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture.The Fast Path Specialist works under the direct supervision of the Supervisor. They are responsible for providing timely, consistent, and professional responses, via GCCT (Customer Relationship Management application), to dealer-generated financial assistance request cases. Fast Path specialists will use available resources (e.G., Retention Model), along with standard response templates. Fast Path Specialists are responsible for meeting expected service levels and supporting business performance goals of the team.During a Typical Day, You'll:Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.G., Retention Model output, knowledge base content, etc.).Ensure appropriate action (including required escalations) is taken with utmost priority and speed to ensure service level metrics are achieved.Maintain written communication that is professional and grammatically correct within GCCT case notes and dealer portal messages.Understand the use of technology applications such as knowledge base and GCCT, as well as standard response templates.Ensure all decisions and/or next steps are properly documented in GCCT to allow for an accurate historical view of customer contacts with the Ford Customer Relationship Center (CRC).Attend team meetings, focus groups, and training sessions as scheduled.Work on activities and/or projects as requested by the Supervisor.Identify and relay to Supervisor areas for improvement within the Fast Path case handling process.What You Bring to the Role:High school diploma or GED required.One (1) year customer service experience preferred.Experience in the automotive industry and dealer service operations a plus.Strong written communication skills with all levels of the organization.Strong customer service, interpersonal, and relationship-building skills.Strong organizational, time management, planning, and problem-solving skills.What You Can Expect:Working hours Monday to Friday (Saturday and Sunday off).Paid training.Benefits of law.Eligible restaurant card after 90 days.About PerceptaEstablished in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:Culture of Service – to be treated like you are the customer from day one.Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions