Bilingual Customer Service Representative

Essential Job Functions / Responsibilities:

- Handle member telephone inquiries regarding their Healthcare Policy.
- Research, resolve and respond in real time to member inquiries to provide first contact resolution.
- Must be flexible, open to feedback and ongoing training.
- Follow through to ensure all questions and issues are resolved to the customers satisfaction.
- Achieves all quality and productivity goals.
- Excellent written and verbal communication.
- Detail-Oriented, Strong Work Ethic and Organized.
- Must be a Team Player with a positive attitude.
- Develop and Demonstrate SME (Subject Matter Expert) behavior and maintain a high level of accountability.
- Regular attendance in order to meet business objectives.

Qualifications requirements:

- 6 months experience in customer service or call center environment
- Strong computer knowledge
- Microsoft Office
- System navigational skills
- Availability in time during week days.

Education requirements:

- High School diploma

Pay: $17,000.00 per month

Work Location: In person