.Breaking News: TTEC obtained the "Great Place to Work" certification in Mexico.Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working in Mexico City, you'll be a part of bringing humanity to business. #experienceTTECAre you interested in a Bilingual Customer Service career with TTEC, and your English skills need a refresher? We offer an English Crash Course for those interested in a TTEC career with English skills close to the advanced level required to qualify for our open roles. This crash course is an intensive, 5-day virtual program in a collaborative setting where you'll improve your English skills while preparing you for a job offer with TTEC waiting for you upon completion.Courses begin every Monday, with class times from 8am - 5pm.What You Can Expect$14,000 to $17,000 MXN based on skills and the program candidate's qualifications, plus opportunity to earn extra bonuses based on performance.Life insurance + restaurant vouchers.Medical service on-site.Supportive of your career and professional development and an inclusive culture and community-minded organization where giving back is encouraged.A global team of curious lifelong learners guided by our company values.And yes… more benefits like recreational events on-site, school reimbursement, Employee Resource Groups such as Women in Leadership, and well-being focus for new moms such as breastfeeding programs.What You'll be DoingDo you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You'llAnswer incoming communications from customers.Conduct research to provide answers for customers to resolve their issues.What You Bring to the RoleAt least 1 year of recent experience in Customer Service (Candidates with an aptitude for sales may be assigned to another program based on experience).Advanced English and Spanish both written and spoken.Open availability to work any shift, including evenings and weekends.Ability to navigate through several web applications simultaneously (multitask).Competency using Microsoft Windows.Live in Mexico City or its surroundings – that's perfect.A Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers