.Freight Covered Every Day-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.- Customer Relationship-Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.- Carrier Relationship-Productive carrier relationship development, cover loads, handling, and management of difficult situations, etc.- Achieve Internal Department Goals-Ensure appropriate use of internal high-service, fair and cost competitive services.
Maintain actual business (NR and volume)- Financial Procedures and Operating Metrics-Detention management, research/resolving invoice discrepancies and unbilled.- Secure capacity for loads.- Leverage carrier communication to influence capacity awards during tight markets.- Contact carrier to obtain status of load-tendered; continue monitoring theshipment for on-time pick-up, transit, delivered, empty.- Ensure daily update load status in system, e.G.
loaded, pick-up, delivery, empty, etc.- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.- Ensure with the team and enter shipment status information-check calls, loaded calls, unloaded calls, reference number information.- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.- Correspond with customer and carrier regarding detention information.- Communicate and gain approval for expedite shipments.- Negotiate with carrier and customer for spot shipments- Resolve financial discrepancies in TMS financials Utilize TMS to actively manage on-time performance and automation objectives- Utilize TMS with the correct information to actively manage on-time performance and automation objectives- Assist in onboarding process to operations- Ensure daily updates by creating templates in TMS- Train new hire employees within daily operation processes, flow and needs- Train carriers for operation purposes and implementation calls- Oversee team assigned to the position and monitor service across different accounts.- Track volume and revenues on weekly basis (Scorecards).- Track volume and revenues on weekly basis (Scorecards).- Oversee and correct service issues with customers.- Demonstrate ownership of assigned segments of business.- Identify and resolve the root and cause of financials discrepancies in TMS financials.- SAM- Owners of Customers type C- Monthly call with each customer- Create report every 2 weeks with high level information and send it to supervisor- Knowledge and Utilization of the TMS by the team.- Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs, including Word, Outlook, Skype, etc