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**About the Role**:**Grade Level (for internal use)**: 09**The Role**: Business Analyst - Support**The Location**: Islamabad - Pakistan**The Team**: Our Digital Solutions team enables a culture & mindset of Client-First & Architecture-First with a focus on delivering value through disciplined program delivery.
Continuing to improve our cyber posture, service resiliency, employee productivity, innovation & overall employee engagement.
Sitting within the CTO organization, this role is for Corporate Platforms which are enterprise shared services enabling people, functions, and divisions by providing secure, reliable, and seamless solutions to customers and our people.
We take a community approach in making decisions in partnership with stakeholders who are consumers of our services, with the belief that technology allows people to do their best work.In this role, you will be working with a team of enthusiastic members supporting our Salesforce and OTC technical solutions and guiding our business partners & end users with industry best practices, solution design, & creating long term value to our customers.
**The Impact**: By providing best-in-class technical support for our all of our enterprise-wide Salesforce Production instances, you will be ensuring our internal teams can effectively manage their workflows and complete critical functions across multiple divisions and departments.
Your role would have a high impact as you will be investigating and diagnosing technical issues.
The data you provide will be used by our scrum teams in their resolutions.
**What's in it for you**: This role is an exciting opportunity in a fast-paced work environment as a member of our C&MT Learning and Development Program.
Through this role you will have exposure to global business leaders, continued growth and development opportunities, and the opportunity to join a forward thinking, nimble and People First organization.
**Responsibilities**:Support S&P Global's critical CRM system for continuous excellence in Commercial Operations.Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams