Job DescriptionBusiness Architect Zendesk's Enterprise Architecture team is in search of a Business Architect, proficient in applying a structured business architecture approach and methodology to gather key views (capability, functional landscape) and help define, re-engineer, and automate processes across the enterprise!
You will partner closely with business and operational team members, IT and engineering to comprehend Zendesk's business architecture and pinpoint areas for improvement, and delineate and roadmap strategies to enhance key capabilities. Additionally, you lead the enablement of key capabilities and to build outstanding organizational designs and operating metrics.
The Role!Define and improve critical capabilities across the GTM (Marketing, Sales, Service) landscape while assessing and providing recommendations on maturation
Arrive at a high-level business architecture that helps business partners prioritize and sequence critical initiatives while serving as a link between process and systems.
Visualize and create high-level value stream and process models that can be used in knowledge sharing and future analysis
Model, maintain, and present key Business Architecture work, including business capabilities, gap analysis, current and target state flows, value streams, process mapping and modeling, data modeling, and use cases
Engage with Enterprise, Solution, and Domain Architects to assist with translating business capabilities to technical design, collaborate closely with IT Architects to craft optimal technical solutions to meet business needs and aligning IT strategies
Design and optimize organizational structures, focusing on aligning team configurations, roles, and responsibilities to maximize efficiency and support strategic objectives.
Ensure that business processes meet both short and long-term requirements and support Zendesk's technology development as we grow.
Conduct workshops and coordinate across multiple senior stakeholders
Required Skills3+ years as a business architect or process architect
Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.
Ability to leverage requirements elicitation methods, including focus groups, whiteboarding, surveys, or questionnaires to conduct business research and interviews in support of business capabilities and features
Experience with design thinking strategies including customer-centric development processes and leading Customer Journey Mapping sessions with business partners to define business optimization opportunities
Experience using process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro or equivalent experience
Experience with data-driven approaches to capture, design, and build end-to-end business processes and creating operating metrics
Ability to work independently with minimal direction
Preferred SkillsLean Six Sigma certification preferred
Experience using Business Architecture tools such as ARIS, iServer, etc is plus
Experience in Business Process Modeling Notation (BPMN)
Experience with RPA software such as UiPath, AutomationAnywhere, BluePrism
Experience with finance and accounting platforms including; Zuora, Stripe, NetSuite, Oracle Fusion, Blackline, Avalara, Workday Financials
Experience in leveraging technical architecting outputs - systems, data, framework, and UI components
Experience working with and applying Lean Design principles - value mapping, creating flows, identifying waste
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