**Position**:
Business Operations Analyst
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
**This position requires fluency in English, please provide your CV/resume in English.**
**What You'll Be Doing**:
- Responds to ticket requests for item set ups, pricing/costing, authorizations and troubleshooting while ensuring SLA's are being met
- Validates proper documentation has been provided to process ticket requests and communicates back to requestor when additional information is needed
- Manages supplier pricefile loads, authorization maintenance and other customer related attributes as needed
- Reviews and maintains process documentation based on Supplier updates
- Performs audit functions as assigned to ensure data accuracy, integrity and compliance
- Monitors various operational reports and system alerts and takes action as appropriate
- Provides timely issue escalation and proactively communicates to management and impacted stakeholders
**What We Are Looking For**:
- Typically requires 1-2 years of related experience; a 4-year degree required.
- Proficient in Microsoft Office, Outlook
- Advanced knowledge of Microsoft Excel.
- Experience with Salesforce. ERP experience such as Oracle is a plus.
- Proven effective verbal and written communication skills (fluency in English is required)
- Adaptability, resourcefulness, problem solving and superior multi-tasking capabilities
- Effective organizational and time management skills/ multitasking.
- Strong ability to learn new technology and ramp-up quickly
- Ability to navigate multiple computer systems simultaneously
- Proven track record of strong work ethic, professional behavior and customer service.
- Strong attention to detail and sense of urgency.
- Ability to read and analyze data/documentation to determine resolution and course of action.
- Availability to adjust to schedule changes and/or monthly late-night coverage requirements.
- Ability to self-learning and self-teaching.
- Must have a strong collaboration and teamwork mindset.
**Work Arrangement**:
- Hybrid: 3 days in office/2 days work from home
**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow's Employee Discount Program
- On-site Gym and Lockers, Free for Use to All Employees!
- Growth Opportunities, and more!
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**Annual Hiring Range/Hourly Rate**:
$25,425.00 - $30,764.25 MXN Monthly
**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**:
Full time
**Job Category**:
Business Support