.Why you'll love this role:_As a Business Systems Analyst for SWBC, you will have an opportunity to drive systemic change for business processes by defining needs and then recommending improvements that have both intrinsic and extrinsic value for all our clients. With a keen eye towards continuous improvement, you will be an integral part of our transformation as initiatives may be strategic, tactical, or operational. By authoring changes that transition our company from current to the future state, you will devise solutions that enrich our operational and technical delivery. You will play an incredibly critical role in our overall evolution and join a team that is focused on driving change through stakeholder collaboration. Together, we will celebrate our team successes and learn quickly from our failures. We look forward to welcoming you as the newest member of our awesome team.- Essential duties include the following:_- Processes requests from business units by evaluating the priority of the request, identifying requirement needs, and delegating to support resources for delivery.- Maintains system support tables including client facing portals and internal system indicators.- Researches and identifies reported issues from the business units and identifies required software changes.- Coordinates with the user and technical staff to identify root cause and work-around.- Communicates solution and priority assessment to internal and external customers.- Reports and communicates requirement progress to stakeholders as input to project status report.- Facilitates requirement gathering workshops including conducting interviews, brainstorming sessions, storyboarding, process modeling, and data modeling.- Documents high-level business, functional, non-functional, user, and testing requirements into a detailed business requirements document.- Reviews test strategy, test plans, and test cases to ensure requirements are met.- Supports Software Quality Assurance and User Acceptance Testing teams as needed; and reviews defects andworks with both internal and external customers to determine priority of fix and manual work-around.- Some college course work in a technical field, equivalent math or technical aptitude, or equivalent experience in an Information Technology, Insurance, or Financial Services environment.- Bachelor's Degree in Business Administration, Information Systems, or related field preferred.- Working knowledge of process models and requirements documents and reporting.- Familiarity with data content and structures for systems supported.- Basic understanding of and the ability to utilize business system analysis, modeling, design and documentation techniques, and testing methodologies.- Strong facilitation, negotiation, and conflict resolution skills.- Strong customer service focus.- Strong interpersonal, organizational, and presentation skills.- Excellent in verbal and written communication skills