.At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 150,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments. At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under Euronet, we have brought together our key brands - XE, HiFX and Currency Online- to become the business that XE is today. During 2018 we completed an external rebrand to XE.The Customer Care Executive closely monitors individual and team performance data to ensure he/she achieves and exceeds experiential, quality and activity targets.**What you'll do**:- Respond to inbound customer support enquiries from our global customer base. Demonstrate a high level of customer focus, putting the customer at the heart of what we do, and demonstrating Xe's brand values in each customer interaction.- Develop deep rapport with customers, providing trusted answers and positioning Xe as the customer's 'go-to' money transfer provider- Identify customers with a propensity to require high value money transfer services, and in line with process, refer these calls to the Client Services team- Drive awareness and adoption of self service for support, amongst Xe's consumers- Communicate with internal teams as required to ensure query resolution is timely and professional, taking ownership, following up and escalating as required.- Resolve low level complaints by using established objection handling techniques and determining the appropriate way forward.- Build a deep understanding of Xe's processes in order to optimise first call resolution and customer outcomes.- Adhere to global processes, actively monitoring performance to ensure achievement of individual targets and KPIs.- Contribute feedback on our customer facing digital tools, and how to optimise self-serve for our customers, thus reducing customer effort.- Demonstrate a learning mindset and active approach to improving individual performance