.Country : MexicoLocation :LOC5016 : Carrier - Plant E, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 MexicoA customer focused, pro-active, energetic and collaborative role within the Human Resource Operations shared service function. The HR Ops team will function across the business and will provide support to employees, managers, and HR professionals. In this exciting role, you will research, analyze and respond to simple to complex HR inquiries, including candidate reimbursement, onboarding, managing invoices, and handling letters of employment for Visa's and Immigration. Additionally, you will manage merit and bonus cycles, salary survey participation, annual benefit enrollment, and provide data for any grading or job evaluation requested by the business.Role ResponsibilitiesProvide a consistent, timely, accurate and customer-focused HR administration service to key stakeholders and customers, contributing to the HR Ops overall vision and strategy.Support the processing of organizational HR information utilizing various HR systems.Validate and audit data to ensure data integrity.Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service.Interpret and ensure compliance with simple and complex policies and procedures. Foster, develop and maintain strong internal and external relationships with key vendors.Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests and help resolve employee, manager and HR needs.Utilize the case management system to document and escalate inquiries.Educate employees on HR services and encourage use of self-service tools.Identify opportunities for enhancements, automation and continued self-service.Be a subject matter expert for all relevant services, processes and policies.Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported.Responsible for achieving internally-set quality standards and identified goals and metrics.Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients.Support the onboarding process for the business.Special Projects and any other duties assigned by the manager.RequirementsUniversity Degree.2 years of experience in the area.Advanced and conversational English.Basic knowledge of leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws.Excellent written and verbal communication skills.Excellent interpersonal skills, capable of dealing with external sources and all levels of employees.Excellent analytical and problem-solving skills.Excellent organizational skills and attention to detail.Previous experience with case management tool.Previous experience with shared services team helpful