(Ce06Csm) Customer Success Manager - Remote, Guadalajara Mx

Job Summary: We're seeking a Customer Success Manager with expertise in Account Management to empower clients to maximize ROI using our client's software suite. The ideal candidate will manage portfolios of $1M+ ARR, focusing on retention and upselling. Key responsibilities include creating success plans, fostering strong relationships, driving satisfaction and loyalty, and quantifying and communicating value. Requirements include 3+ years in Customer Success or related roles, exceptional communication skills, and the ability to navigate ambiguity. Additional perks include flexible work environment, wellness benefits, and learning stipends. Responsibilities: - Develop and execute customer success plans - Build and maintain strong customer relationships - Drive customer satisfaction and loyalty - Maximize customer value and ROI - Ensure service excellence and compliance - Define and communicate customer outcomes - Collaborate across teams for success Requirements: - 3+ years in Customer Success or related roles - Bachelors degree in Business, Marketing, or Communications - Exceptional communication and project management skills - Ability to inspire and guide customers and teams - Comfortable with ambiguity and problem-solving - Familiarity with digital content creation tools Benefits & Perks: $500 One-time Work Equipment/Home Office Stipend upon joining $500 Yearly Health Insurance Stipend after the 3-Month Probation Period $500 One-time Learning & Development Stipend upon joining Unlimited Paid Time Off Flexible/hybrid work environment 2 Wellness Days per year to take time off and focus on rest and mental health Monthly Company Game Day Annual Company and Regional Off-sites