.About UsG Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it.Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.If all that sounds like your kind of thing, well, we can't wait for you to join us.About the role: Reporting to the Regional Operations Manager for Central America, the Operations Specialist serves the needs of G Adventures customers - internal and external. Duties will include working with suppliers, the field staff and the Reservations team using efficient process and actioning any foreseeable problems. You will also need to communicate clearly and efficiently with travelers. Support for the Regional Operations Leadership team to ensure accuracy of product and flow of operations.What you'll be doing:- Administrative support for the Global Sales and Base Camp Operations teams for information-gathering and logistics related to travelers before arrivals.- Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.- Ensure trips are running as per our technical itineraries (create and update them when necessary)- Working with Regional Operations Leadership team and appropriate Stakeholders (Product ) to ensure product maintenance, audit and development/implementation of new product development.- Make sure all the pre-tour information needed by the travelers is ready.- Monitor the information in the Slack trip channels and make sure all necessary information is provided there.- Monitoring of incident reports as they come in, communicating with the Reservation and CEO Manager as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution.- Coordinate with the Regional Operations Leadership team regarding last minute changes, and keep the CEO's and providers informed.- Through a deep knowledge of the region, assist the reservation Team with solutions when new alternatives are needed to ensure a trip can run according to its itinerary