Flo Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.We have an immediate need for a** Change Management Specialist**. This position can be based in Ciudad Juarez or Mexico City, Mexico.The Role:The Responsibilities:- Work with the Engineering, Service Delivery and NOC teams to ensure coordination and communication to customers about changes.- Keep track and update all changes, and maintain all teams involved in the process informed.- Assess urgent changes or deciding on the approval, delay or rejection of changes.- Chair the Change Advisory Board meetings (CAB), which reviews and approves changes.- Ensure Change Management integration with other internal operational processes.- Analyze change records to determine any trends or problems that occur, create reports and ensure KPIs are met.- Maintains and improve the change management process effectively, efficiently, timely and securely.- Initiates follow-up actions to correct any problems or inefficiencies arising during the execution of a change, and provides improvement ideas.- Understand and balance business needs with risk management and compliance.The Requirements:- Bachelor Degree in Information Systems, Computer Science or related field.- +4 years of experience in telecommunications, engineering, or similar.- Previous change management experience.- Must be able to understand & interpret networking and architectural diagrams including the roles and responsibilities of routers, switches, load balancers, firewalls, etc.- Experience in a customer service environment.- Good documentation skills.- Strong written and verbal communication skills.- Flexible schedule, available nights and weekends.- Fully bilingual (English and Spanish).