A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
WHAT WE BELIEVE IN Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
WHO ARE WE LOOKING FOR A Bilingual Client Advisor for our Boutique store in Cancun Palacio De Hierro. The Client Advisor will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals. This role is based salary plus commission.
Client Centric Activities: Strong product knowledgeMaster the Client JourneyCreate strong client relationships.Clientele and proactive engagement with existing and prospect clients as per plan defined by Store ManagementDeliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).Focus on development and retention of existing clients, recruitment of new and potential ones.the client through every selling opportunity - walk in, private appointment, phone consignments.Participates to achieve the store's sales and business KPI's in partnership and OTO appointment routine.Any client issues to Team Manager (if applicable) or Store Manager/DirectorMerchandise and Visuals:with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaintsEnsure product maintenance, replenishment on the floor.Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.Respect administration and operations procedures.Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.Operations: Knowledge and understanding of company policies and procedures.to use POS system to perform all client transactions.an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)Requirements: 2 years of experience in similar role in luxury retail industrytrack record in salesknowledge in product and client journeybe a team player.organizational and follow up and time management skills.confidence and ability to develop relationships with clients, team and the business.and concise communication skills – verbal and written.HOW WE ARE The Valentino ecosystem is home to a wide and extraordinary pool of talents, eachcolleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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