Georgia Trial Attorneys at Kirchen & Grant was founded in 2015 to fight for the rights of the injured against the greed of multi-million and multi-billion dollar insurance companies. The firm's founding partners, Mark Kirchen and James Grant, share a passion for empowering the injured with the highest levels of professionalism and ethics - traits that are quite uncommon in the legal profession.**Job Overview**:The Client Liaison position is responsible for managing the firm's reputation with clients to ensure all business operating needs are met and exceeded. The Client Liaison will be a customer service and scheduling expert, able to provide the best possible interaction between the Firm and the client.**Responsibilities and Duties**:- Client Onboarding & Intake- Work directly with attorney and paralegals as the primary contact point for clients.- Receive and respond to internal and external client requests within established timelines, while working closely with internal departments to identify solutions as they arise or as requested by the client- Manage the schedule of two attorneys and paralegals, including appointment confirmations, trial deadlines and meeting requirements- Respond to client requests regarding status of their case- Proactively send updates to clients regarding the status of their case- Ensure clients always receive the excellent customer service- Obtain required documents from the client and others- Draft and send letters - checking for proper grammar and spelling- Correspond with opposing parties, medical providers, and insurance companies- Build and cultivate professional client relationships and cultivate a team environment within the department- Various other related task and administrative duties as they rise**Qualifications**:- High School Diploma or equivalent work experience- Ability to work independently with limited supervision- 2 + years of customer service experience- 2 + years of scheduling experience in a high volume office for multiple people- Experience in a fast pace work environment- Time management and ability to multi-taskPay: $5.00 - $7.00 per hour**Experience**:- Scheduling: 2 years (required)- Customer service: 2 years (required)