.COA Licensing Client Services Associate IIICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.That's our vision. We're driven by it. And we need talented people who share it.If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.The role:The Client Services Associate II plays an active role in Mapi Research Trust's client services team (PROVIDE) to maintain and expand client relationships through quoting and delivering clinical outcome assessment (COA) licensing and translation services.Some responsibilities:Deliver high quality customer service by interfacing regularly with customers and facilitating discussions with operations and collaborating teams via the ePROVIDE platform.Analyze clients' COA licensing and translation needs and provide an accurate proposal with timelines and budget.Perform administrative tasks from request launch to finalization, including following up on invoice processing and tracking work time in the appropriate tools.Educate clients on new and existing company products and services.Participate in client and operational meetings with internal and external stakeholders.Support the preparation of client focused proposals and budgets.Manage a portfolio of key accounts and act as a COA licensing main contact for large strategic clients.Collaborate with internal teams to deliver COA licensing and MRT distributed translations in the context of multi-service projects.Oversee successfully the project lifecycle from proposal/award to delivery.Coordinate with team members to achieve on time/qualitative deliverables and with other functional groups within the company where necessary to support milestone achievement.Coordinate and participate in negotiations and discussions with clients, as required.Perform administrative follow-up of requests, including contracting, invoicing as well as tracking all relevant information in the appropriate tools.Develop and maintain filing and tracking tools in accordance with accepted practices.Support knowledge management efforts
