.**Production Support Engineer/Change Management****Rank: Supervising Associate**EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you'll work with technologists and business experts, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you'll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.**The opportunity**Be responsible for supporting the development and deployment of IT solutions from lower environments through production.The role requires organization skills, knowledge of infrastructure, and solution delivery.An understanding of project management and implementation related stages, i.E. initiate, plan, execute, monitor and control and close software deployments.Under guidance by manager, have experience managing production deployments including issue, risk, resource, communication, and stakeholder management.Proficiency in related processes such as build management, implementation planning, deployment readiness, and production support is also required.The role calls for stakeholder relationship management skills to manage project support and deployment teams to successfully deliver technical solutions to customers.As a Supervising Associate for Change/Release Management, he/she will be responsible for:- Experience of assisting with IT deployments including tracking deployment schedules, issues, risks, and impediments.- Successfully working in a Dev Ops environment including working with production level 4 support resources, command centers for deployments, and software builds.- Understanding of project management methodology, tools and templates (includes planning, schedule development, scope management and budget)Work with Product owners and IT stakeholders to prioritize releases and production support**Your key responsibilities**- Manage and conduct multiple deployments simultaneously.- Adhere and provide feedback to release plans and deployment schedules.- Host Assurance wide Change Board and other standing meetings- Track infrastructure delivery and dependencies to deployment.- Plan for and manage change including change boards and approval processes.- Communicate deployment issues, delays, and mitigation plans