.Umpqua Bank Cloud Operations Engineer III in NA, CaliforniaDescriptionAbout Us:Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.About the Role:The Cloud Ops Engineer administers and/or engineers server solutions or applications in support of Umpqua Bank initiatives. Responsibilities include:Providing high-level customer service to bank associates.Assisting or advising other TAG teams on technical issues.Preparing system solution designs, implementing & maintaining complex enterprise-class systems and applications, analyzing the performance of infrastructure to assist with capacity planning in both public (Microsoft Azure) and private cloud environments.Participating in vulnerability remediation on infrastructure components and Disaster Recovery planning/participation.Implementing Infrastructure As Code (IAC) using tools like Terraform, Bicep, or ARM.Measuring and improving the performance, uptime, cost, stability, and other operational characteristics of our cloud-based systems.Writing runbooks and rehearsing scenarios for efficient incident response.Researching, analyzing, recommending, and implementing solutions within their scope and enhancements.Sharing rotation of on-call duties after hours and weekends to respond to emergency outages in Azure.Demonstrating compliance with all bank regulations for assigned job functions.Coaching, mentoring, or training others as a subject matter expert.Embracing our vision to become the 'Business Bank of Choice.'About You:Bachelor's degree in computer science or equivalent required.4-7 years' experience in system or network engineering in a mid-size company with a proven track record of success.Strong coordination, organization, troubleshooting, and communication abilities required.Proven experience with building and maintaining cloud systems and infrastructure.You are familiar with Git and understand the role that version control and effective, positive code review has in creating great software.Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.Excellent verbal and written communications.Very strong customer service orientation.Workstyle: Fully onsite
