.Cloud Security Administrator | HCLTech | MexicoAbout HCLTechWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you'll thrive in, then you're in the right place. Join us on our journey in advancing the technological world through innovation and creativity.Why UsWe offer end-to-end digital transformation expertise that helps clients from strategy through execution.We work with the biggest brands, offering the opportunity to be a part of industry-leading work.We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.We offer freedom and flexibility on the job, empowering our employees to make decisions.We offer a virtual-first work environment, promoting a good work-life balance and real flexibility.Our company is extremely diverse with representation of 165 nationalities.We offer the opportunity to work with colleagues across the globe.We offer comprehensive benefits for all employees.We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.Cloud Security Admin Skills:Demonstrate knowledge of Cloud architecture, Cloud Security, and Automation.Experienced in deploying and managing Infrastructure as Code using Terraform.Experienced in Palo Alto Panorama and Network and Firewall Security setup.Demonstrate knowledge of DevOps tool chains and processes.Develop a library of deployable and documented cloud design patterns, based on the AJG application portfolio, as a basis for deploying services to the cloud.Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services.Responsibilities:To adhere to quality standards, regulatory requirements, and company policies.To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.To participate or contribute on EN business in creation of proposals to drive Service improvement plans.To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.To provide support for on-call escalations or L3 level support and doing incident and problem management.Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews
