.Ability to communicate in English in verbal and written format.- Knowledge/experience in one or more modern programming languages such as Java, C++, Python, Javascript,.NET, PHP or Ruby- Knowledge of data structures, algorithms, operating systems, and/or distributed systems- Exposure to Serverless technologies such as Lambda, API Gateway, AWS IoT or Mobile and Messaging technologies or AI (Artificial Intelligence) related technologies- Exposure to REST API based services- Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position OR equivalent military experience - 1+ years of professional experienceJob summaryABOUT USIf you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.SupportEngineeringMEXKey job responsibilitiesWHY AWS SUPPORT?- First and foremost this is a customer support role - in The Cloud.- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.- Career development: We promote advancement opportunities across the organization to help you meet your career goals.- Training: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).A day in the lifeWHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking technologies.- Interact with leading engineers around the world.- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.- Drive customer communication during critical events.- Drive projects that improve support-related processes and our customers' technical support experience.- Write tutorials, how-to videos, and other technical articles for the developer community.- Work on critical, highly complex customer problems that may span multiple AWS services