We are looking for a qualified Community Manager & Content Creator to join our **#teaminvicta.** The community manager and content creator will creatively "tell our story" while managing our brand voice and image. Duties include creating and publishing content on all media platforms, reviewing social media and other marketing metrics to build and improve campaign strategies and crafting responses to customer's feedback and messages on various platforms.**Essential Duties and Responsibilities**:- Embody our brand persona across our social media channels.- Provide engaging content ideas to nourish the brand storytelling.- Respond to comments and customer queries using the brand voice.- Implement social media campaigns (schedule posts across our multiple channels).- Respond to comments and customer queries promptly.- Monitor social media content campaigns and analyze web traffic from the online community using key performance indicators.- Monitor and report on feedback and online reviews to management and stakeholders.- Identify and share insights regarding our community's behavior and needs **Plan and execute community initiatives and programs ** Stay up to date with digital trends.- Participate in social events, corporate events and workshops.**Qualifications**- Bachelor's Degree in marketing or related field.- 3-5 years of proven work experience as a community manager.- Excellent writing and oral communication skills.- Great customer service and interpersonal skills.- Knowledge of search engine optimizations (SEO) and web metrics.- Ability to interpret engagement metrics.- Attention to detail and ability to multitask.- Good judgement and problem-solving skills.Key Competencies:- Customer Service — Delivering legendary behaviors that meets and exceeds all internal & external customers' expectations.- Values and Integrity — Adheres to company values, beliefs and principles during both good and bad times.- Patience— Remains calm, maintains perspective and responds in a professional manner when faced with tough situations.- Personal Learning —Takes personal responsibility for the continuous learning of new knowledge, skills and experiences.- Coaching - Able to correctly assess a learner's strength & opportunities and develop them to the next level.- Making Decisions — Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment.- Communication — Able to communicate professionally (verbal and written communications).- Planning and Organizing - Sets priorities, goals and timetables.**TIPO DE EMPLEO: Tiempo Completo****MODALIDAD DE EMPLEO: Remoto**Tipo de puesto: Tiempo completoSueldo: $30,000.00 al mesHorario:- Lunes a viernes- Turno de 8 horasEducación:- Licenciatura terminada (Deseable)Experiência:- Estrategia de redes sociales: 3 años (Obligatorio)- Marketing digital: 3 años (Deseable)Idioma:- Inglés (Obligatorio)Licencia/Certificación:- Marketing (Deseable)Lugar de trabajo: Una ubicación
