The Business Development Officer is responsible for attracting, maintaining, retaining, and growing relationships with SME clients in their portfolio, offering high-value advisory services on segment products. This role serves a consolidated client portfolio.
Responsibilities: Ensure compliance with the sales goals defined by the franchise, such as portfolio growth, cross-selling, attracting new customers, and retaining current customers.Link existing clients by performing needs detection to enhance the Customer-Bank relationship.Provide high-value service to SME clients.Offer comprehensive advice to SME clients to meet their needs, positioning the bank as the first option for all products.Execute campaigns and strategies defined by the franchise to boost sales growth.Implement action plans agreed with the Area Coordinator to ensure compliance with the sales plan.Communicate effectively with your immediate boss regarding deviations and action plans.Comply with the controls and regulations established by the institution.Visit clients to identify opportunities for improvement and develop plans that align with customer expectations, ensuring compliance with defined NPS indexes.Collaborate with your Coordinator to design action plans that achieve the NPS goal.Timely identify service improvements and escalate to your Coordinator.Meet clients' needs while providing an exceptional client experience, measured by specific metrics.Assess risk when making business decisions, considering the firm's reputation and safeguarding Citigroup, its clients, and assets by adhering to applicable laws, rules, regulations, and ethical standards.Qualifications: Previous experience in selling financial products.Knowledge of financial products, particularly credit to companies, and sales techniques.Excellent communication skills and ability to manage objections effectively.Education: Bachelor's/University degree or equivalent experience.Job Family Group: Consumer Sales
Job Family: Consumer Business Development
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.
View the EEO is the Law poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting.
#J-18808-Ljbffr
