.Job DescriptionWho are we?Zendesk helps companies build better relationships with their customers. We do this by focusing not only on our phenomenal products and our partnerships with our customers, but also on building our outstanding teams! As our Sales organization continues to grow we also need to grow our pre-sales organization to keep up with the demand for our compelling solutions.What will you do?The simple mission of the RFx Center of Excellence is "To Ensure The RFx Bid is Short-Listed for Sales". Our role is to enthuse our prospects about the capabilities of our solution, and in doing so, demonstrate that Zendesk is the optimal solution to meet their business, functional and technical requirements.As a key member of this fast growing team, the RFP Proposal Coordinator will work collaboratively across Sales, Presales and many internal teams. You will bring your incredible organization skills and join forces with Legal, Security, Product etc, to research and build clear, compelling, persuasive and accurate responses to a wide range of RFx and Tender requests. You will also work closely with other Proposal Coordinator team members to monitor and refine the existing RFx processes and help drive a global discipline around the RFx Center of Excellence.Responsibilities will include but are not limited to:Lead the response effort on global RFxs for Commercial and Enterprise opportunities, working with Solutions Consultants, Account Executives and others in the team to craft compelling responses.Convey sophisticated and complex technical solutions, including enterprise IT, security and Cloud Computing, in a highly readable, customer oriented format.Run kickoff/ Go-No-Go discussions for all RFx to define overall strategy, themes and qualification requirements.Refine and enhance engagement processes for responding to complex RFx.You will continue to gain product knowledge across the Zendesk solutions, stay up-to-date on product releases and functionality and reflect such releases in our RFx responses.Report on RFx progress and success rates to the RFx Center of Excellence Leader and other stakeholders.What you bring to the role:3+ years of experience coordinating, scheduling, editing, and producing proposals, statements of qualifications, reports, pre-qualifications, or presentations.Experienced at developing and implementing Bid Management processes, ideally in a technology environment. Experience in SaaS, customer service, customer contact centers, customer service software, ITSM, data warehousing, business intelligence will be an advantage.Strong process and project management skills with an ability to work independently, prioritize multiple projects, and meet often tight deadlines.A proven track record of developing strong working relations across a global organization and collaborating with internal stakeholders.You will have a passion for crafting winning proposals, be customer focused and self-motivated