.Pre-Analyst in Stellantis North America - Control Tower is critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues. Here's a breakdown of the key responsibilities and tasks associated with this position:- Voice of the Customer (VOC):- Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns.- Actively listening to customer feedback to identify patterns, trends, and recurring issues.- Issue Identification and Triage:- Analyzing data to identify emerging issues and potential problems with products or services.- Prioritizing identified issues based on severity, impact on customers, and potential risks to the company.- Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders.- Problem Statement Development:- Crafting detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis.- Ensuring that the problem statement clearly defines the issue, its impact on customers, and any relevant context or background information.- Issue Resolution Support:- Collaborating with cross-functional teams, including product development, engineering, quality assurance, and customer service, to facilitate issue resolution.- Providing support and guidance to issue owners throughout the resolution process, including assisting with problem-solving and decision-making as needed.- Monitoring the progress of issue resolution efforts and providing regular updates to stakeholders on the status of open issues.- Continuous Improvement:- Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process.- Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns.Overall, the Pre-Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty.Basic Qualifications:Educational Background:Bachelor's degree or higher in Engineering is preferred. However, other bachelor's degrees may be considered with relevant work experience. This indicates a strong foundation in technical knowledge and problem-solving skills.Work Experience:3+ years of experience in engineering, manufacturing, supplier operations, or quality. This suggests familiarity with the industry, processes, and standards, which are essential for effectively identifying and resolving issues